SMS Terms & Conditions

Program Description

Qortana offers SMS messaging services to provide business updates, appointment reminders, service notifications, and promotional offers to customers who have opted in to receive text messages. This program is designed to enhance your experience and keep you informed about our services.

Consent & Opt-In

By providing your mobile phone number and opting in to receive text messages from Qortana, you expressly consent to receive automated text messages from us at the phone number provided. This may include:

• Promotional messages about our services and offers
• Service updates and announcements
• Appointment reminders and confirmations
• Transactional messages related to your interactions with us

Important: Consent is not a condition of purchase. You can access our services without subscribing to text messages. Message and data rates may apply based on your mobile carrier's plan.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying to any message with one of the following keywords:

After you opt out, you will receive one final confirmation message acknowledging your request. Once processed, you will no longer receive SMS messages from Qortana unless you re-opt-in.

We will honor all opt-out requests within ten (10) business days as required by the Telephone Consumer Protection Act (TCPA). In most cases, opt-outs are processed immediately.

Message Frequency

Message frequency varies based on your interactions and preferences. You may receive:

• 1-4 promotional messages per week
• Transactional messages as needed (e.g., confirmations, reminders)
• Service updates when important announcements are necessary

We respect your time and inbox. We will not send excessive messages or spam.

Help & Support

For assistance with our SMS program, you can:

• Reply HELP to any text message for assistance
• Email us at support@qortana.com
• Visit our website at qortana.com

Supported Carriers

This SMS service is available on major U.S. wireless carriers including AT&T, Verizon, T-Mobile, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and others. Service availability may vary by carrier. Please check with your carrier for compatibility.

Carriers are not liable for delayed or undelivered messages.

Message and Data Rates

Message and data rates may apply according to your mobile carrier's plan. Qortana is not responsible for any charges you may incur from your wireless provider. Contact your carrier for details about your messaging plan.

Mobile Information Privacy

We respect your privacy and will not share your mobile phone number with third parties for their marketing purposes without your explicit consent. For more details, please review our SMS Privacy Policy.

Compliance

This SMS program complies with:

• Telephone Consumer Protection Act (TCPA) — Federal law regulating telemarketing and automated messages
• CAN-SPAM Act — Regulations for commercial messages
• CTIA Guidelines — Cellular industry best practices for messaging
• Twilio Messaging Policy — Platform requirements for responsible messaging

We honor all opt-out requests within the required timeframe and maintain detailed records of consent as required by law.

Program Changes & Termination

Qortana reserves the right to modify or terminate this SMS program at any time. We will provide advance notice of any material changes to the program terms. Your continued participation after changes are posted constitutes acceptance of the updated terms.

Prohibited Uses

You agree not to use our SMS services to:

• Send spam, unsolicited messages, or harassment
• Impersonate Qortana or any other person or entity
• Violate any applicable laws or regulations
• Interfere with the proper functioning of the service

Disclaimer of Warranties

The SMS service is provided "as is" without warranties of any kind. While we strive for reliable delivery, we cannot guarantee that messages will be delivered without delay, error, or interruption. Service may be affected by factors outside our control, including carrier network issues and device compatibility.

Limitation of Liability

To the maximum extent permitted by law, Qortana shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the SMS service.

Contact Information

If you have questions about these SMS Terms & Conditions, please contact us: