SMS Privacy Policy

Overview

This SMS Privacy Policy describes how Qortana collects, uses, and protects your personal information when you opt in to receive text messages from us. We are committed to protecting your privacy and complying with all applicable data protection laws, including the Telephone Consumer Protection Act (TCPA).

Information We Collect

When you opt in to our SMS program, we may collect the following information:

• Mobile phone number
• Name (if provided)
• Message content and interaction history
• Timestamp of consent and opt-in method
• Carrier information

How We Use Your Information

We use the information we collect to:

• Send you business communications, service updates, and promotional messages (only with your consent)
• Respond to your inquiries and requests
• Improve our services and customer experience
• Comply with legal obligations and maintain records as required by TCPA regulations

Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Strict access controls and authentication procedures
• Regular security audits and updates
• Secure data storage with limited employee access

Data Retention

We retain records of your consent and messaging interactions for a minimum of four (4) years to comply with TCPA statute of limitations requirements. After this period, data may be securely deleted unless we have a legitimate business reason or legal obligation to retain it longer.

Third-Party Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information with:

• Service providers who help us operate our SMS program (e.g., Twilio)
• Legal authorities when required by law or to protect our rights

All third-party service providers are contractually obligated to protect your information and use it only for authorized purposes.

Your Rights

You have the right to:

• Opt out at any time by replying STOP, QUIT, END, CANCEL, UNSUBSCRIBE, or OPT-OUT to any message
• Request deletion of your personal information by contacting us
• Access your data and request a copy of the information we hold about you
• Correct inaccurate information we have about you

Message and Data Rates

Message and data rates may apply based on your mobile carrier's plan. We are not responsible for any charges you may incur from your carrier.

Changes to This Policy

We may update this SMS Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued participation in our SMS program after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this SMS Privacy Policy or wish to exercise your rights, please contact us: